Return & Shipping Policy
Effective Date: April 29, 2025
Thank you for shopping with G2 Diesel Products. We are committed to providing high-quality products and service. Please review our Return and Shipping Policies below.
General Return Policy
Retail customers have 30 days from the date of purchase to return eligible products.
Items must be unused, in original packaging, and in resalable condition.
Shipping fees are non-refundable unless the return is due to an error by G2 Diesel Products.
To initiate a return, please contact us at sales@g2dieselproducts.com to obtain a Return Merchandise Authorization (RMA) number. The RMA number must be included with the return shipment.
Customers are responsible for return shipping costs unless otherwise noted.
G2 Diesel Core Return Policy
For Retail Customers (30-Day Return Policy)
1. Eligibility:
Retail customers have 30 days from the date of purchase to return cores for a refund.
Cores must be returned in the original packaging with all components intact.
2. Condition:
Returned cores must be in an acceptable condition for remanufacturing.
Cores should not be damaged, disassembled, excessively worn, or missing critical components.
3. Process:
Contact G2 Diesel's customer service to obtain a Return Merchandise Authorization (RMA) number at sales@g2dieselproducts.com.
The RMA number must be included with the return shipment.
Customers are responsible for return shipping costs unless the return is due to an error by G2 Diesel.
4. Refund:
Once the core is received and inspected, a refund will be processed within 7–10 business days.
Refunds will be issued to the original method of payment.
5. Non-Returnable Items:
Cores that are damaged, incomplete, or otherwise not suitable for remanufacturing will not be eligible for a refund.
G2 Diesel reserves the right to reject returns that do not meet the above conditions.
For Commercial Accounts (90-Day Return Policy)
1. Eligibility:
Commercial accounts have 90 days from the date of purchase to return cores for a refund.
Cores must be returned in the original packaging with all components intact.
2. Condition:
Returned cores must be in an acceptable condition for remanufacturing.
Cores should not be damaged, disassembled, excessively worn, or missing components.
3. Process:
Commercial customers must contact their G2 Diesel account representative at sales@g2dieselproducts.com to obtain a Return Merchandise Authorization (RMA) number.
The RMA number must be included with the return shipment.
Customers are responsible for return shipping costs unless the return is due to an error by G2 Diesel.
4. Refund:
Once the core is received and inspected, a refund will be processed within 7–10 business days.
Refunds will be issued to the account on file.
5. Non-Returnable Items:
Cores that are damaged, disassembled, incomplete, or otherwise not suitable for remanufacturing will not be eligible for a refund.
G2 Diesel reserves the right to reject returns that do not meet the above conditions.
ATTN: Core Returns
G2 Diesel Products
3990 Paxton Street
Harrisburg, PA 17111
Shipping Policy
Orders are processed within 1–2 business days after payment confirmation.
Shipping times vary based on the shipping method selected at checkout and delivery location.
We primarily ship using UPS.
Shipping costs are calculated at checkout based on UPS real-time rates with a 25% handling markup to cover packaging and logistics.
Tracking information will be provided once your order has shipped.
We currently ship within the United States. For inquiries about international shipping, please contact sales@g2dieselproducts.com.
Questions?
If you have any questions about your order, returns, or shipping, please contact our team:
G2 Diesel Products
3990 Paxton St.
Harrisburg, PA 17111
Email: sales@g2dieselproducts.com